FAQs
  1. How long will it take for my order to be processed? We strive to give you the best turnaround time possible. Generally if your item is in stock you should have your engraved ring within two weeks of our receiving your order.
  2. What if I don't know my ring size?  If you are not absolutely sure of your ring size, please select "Send ring sizer" in the ring size dropdown.  Once you pay for your ring order, we will send the ring sizer out free of charge for you to figure out your size.  Reply to the receipt email that was sent to you after you ordered and let us know your ring size.  We'll then process your ring and send it out asap!
  3. What if we do not have the ring you have chosen in stock? Most rings are available in all sizes at all times. If your item is unavailable you will receive an email offering you a new delivery date. If for any reason you are unable to wait we will be more than happy to give you a full refund
  4. Is it possible to place a RUSH on a ring order? Yes, rush orders are available at an additional charge of $10 (overnight or 2-day shipping not included). Regular delivery will take up to 7 days.
  5. Does Tungsten scratch? Tungsten is a hard metal and under normal wearing it does not scratch or show signs of wear.
  6. Will the engraving feel rough to my skin? No! Laser-engraving is the ultimate engraving and will feel smooth to the touch.
  7. Will the engraving rub off? Laser-engraving is of a very high quality and is permanent. It will never fade or rub off.
  8. Is it possible to engrave on very narrow bands? Yes...but the engraving will be small. We recommend a BLOCK font on narrow rings.
  9. If I order a ring without engraving, can it be engraved at a later stage? A ring that has not been engraved can be returned to us for engraving within 30 days of purchase at no additional charge. Shipping charges will apply.
  10. Why do your prices seem so much lower than the competition?  We are direct importers of  Tungsten rings and all engraving is done in-house.
  11. What other jewelry do you sell? We are manufacturers of fine custom diamond jewelry in Platinum as well as Gold. For further information please visitwww.ladiamondfactory.com.